At Your Service
At Concierge properties, we go above and beyond to meet, and exceed, the expectations of our residents. That’s why each and every community provides At Your Service – a resident-focused program designed to make the transition to your new home a little easier and with us more convenient and enjoyable.
Some of the great benefits of our At Your Service program include:
- Welcome Home: When you arrive at your new home, you will receive a move-in gift, a resource page with phone numbers and addresses to local schools, dining and entertainment, and a card signed by our service technicians who worked diligently to prepare your home.
- An Hour of Our Time: Moving is stressful and getting settled can be frustrating as well. Concierge wants to ease that transition by offering you an “hour of our time”. Just complete the “hour of our time” certificate and deliver it to the management office. One of our courteous team members will schedule time to help you hang pictures, unpack, or tend to any other maintenance or administrative chore to help get you settled.
- Concierge Maintenance Guarantee: At Concierge properties, we guarantee a response to every service request within 24 hours. We also provide progress reports throughout and follow-up after completion of services requested. Prompt and courteous communication is a vital part of our promise to you.
- Concierge Resident Advantages: We are proud members of the communities in which we reside. Each Concierge property has their own dedicated website where you can find information on local businesses or events.
- Concierge Convenience Services: It’s the little things. If a simple convenience can make the lives of our residents easier, we’re all for it. Need a document printed or faxed? How about the use of an umbrella in an unexpected downpour? From office supplies and transportation information to jumper cables and vacuum cleaners, we’ve got you covered. If you’re in a pinch, just give us a call. We’re here to help.
- Concierge Resident Activities: We appreciate our residents and we enjoy showing that appreciation. Twice a year, each of our communities host Resident Appreciation Days and throughout the year we plan loads of other fun activities. Events are posted on each property’s website, so visit yours soon to find out what’s happening in your community.